Privacy Policy

1. Introduction

Ombumate Pty Ltd (ABN 89 697 095 551, ACN 697 095 551) ("Ombumate", "we", "our" or "us") is committed to protecting the privacy of all individuals who interact with our business, whether as clients, potential clients, suppliers, contractors or visitors to our website at ombumatepty.site.

This Privacy Policy explains how we collect, use, disclose and protect your personal information. It is prepared in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

By engaging our services, visiting our website or providing us with your personal information, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Full name and contact details (address, email address, phone number)
• Property or premises address(es) relevant to service delivery
• Business name and ABN (for business clients)
• Financial information necessary for invoicing and payment (processed via secure third-party platforms)
• Communication records (emails, enquiry form submissions)
• Information about the services you request and our service delivery records
• Any other information you choose to provide to us

We only collect personal information that is reasonably necessary for the purposes of operating our business and delivering our services.

3. How We Collect Personal Information

We collect personal information in the following ways:

• Directly from you when you contact us by email, telephone or through our website contact form
• When you enter into a service agreement or contract with us
• In the course of delivering our services at your property or premises
• From publicly available sources such as business directories or the ASIC register
• From referrals made by existing clients or business associates (with your knowledge)

We will not collect sensitive information (such as health or financial information beyond what is required for invoicing) without your explicit consent, and only where it is reasonably necessary.

4. How We Use Your Personal Information

We use your personal information for the following primary purposes:

• To respond to your enquiries and provide quotations for our services
• To enter into and administer service agreements and contracts
• To deliver facilities management, maintenance and general services at your property
• To issue invoices and process payments
• To communicate with you about our services, your account or relevant matters
• To comply with legal obligations, including WA building and safety regulations
• To improve our services and business operations

We will not use your personal information for direct marketing without your consent. If you receive marketing communications from us and wish to opt out, please contact us at ceo@ombumatepty.site.

5. Disclosure of Personal Information

We may disclose your personal information to:

• Sub-contractors, tradespeople and service partners engaged to assist in delivering services at your property (only the information necessary for that purpose)
• Our accountants, legal advisors and insurers in the ordinary course of running our business
• Government bodies or regulatory authorities where required by law
• Any person or entity to whom you have authorised us to disclose your information

We do not sell, rent or trade your personal information to any third party for commercial purposes. We do not disclose your personal information overseas.

6. Storage and Security of Personal Information

Ombumate Pty Ltd takes reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification and disclosure. These steps include:

• Secure electronic storage with access controls limited to authorised personnel
• Use of encrypted email communications where practicable
• Physical security measures for any paper records held
• Staff training and awareness regarding privacy obligations

While we take all reasonable precautions, no data transmission over the internet or storage system can be guaranteed as completely secure. If you believe your personal information has been compromised, please contact us immediately.

7. Accessing and Correcting Your Personal Information

Under the Australian Privacy Act 1988, you have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate, out of date, incomplete or misleading.

To make such a request, please contact us at:

• Email: ceo@ombumatepty.site
• Mail: Ombumate Pty Ltd, Mandurah, WA 6210

We will respond to your request within 30 days. In some circumstances we may not be required to provide access (for example, where providing access would be unlawful), and if so, we will explain why.

8. Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you may lodge a complaint with us by contacting ceo@ombumatepty.site. We will acknowledge your complaint within 5 business days and endeavour to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

9. Website and Cookies

Our website at ombumatepty.site is a static informational website. We may collect non-personally identifying information such as browser type, pages visited and referring URLs for the purpose of improving our website. We do not use tracking cookies or third-party analytics services that collect personal information.

10. Changes to This Privacy Policy

Ombumate Pty Ltd may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The current version will always be available on our website at ombumatepty.site/privacy.html. We encourage you to review this policy periodically.

11. Contact Us

For any questions, concerns or requests relating to this Privacy Policy or our handling of your personal information, please contact:

• Ombumate Pty Ltd
• ABN: 89 697 095 551 | ACN: 697 095 551
• Mandurah, Western Australia 6210
• Email: ceo@ombumatepty.site